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The Richmond Senior Hotline A Brief Overview
Practical Issues Involved in Establishing a Hotline
6 other sections not shown
ability able accept activities agency and/or approach appropriate ASSERTION become begin behavior believe bereaved caller client consider coping counseling crisis death depression describe developed difficult direct discuss disease drug effective elderly evaluation event examine example experience express fact feelings Finally function further give going hotline idea important individuals interest intervention involved issues later less limitations live loss material means medications mental health necessary observations occurs old age older patients peer counselor percent person physical possible practice present problem procedures professional questions rates reactions referral reflect relationship respect response session sexual share significant situation skills social someone specific statements stress suggest suicide telephone tell things tion types understanding usually utilized various volunteer widowed women workers