Crisis Intervention with the Elderly: Theory, Practical Issues, and Training Procedures |
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Page 24
... skills 1. Voice quality- easy to listen to , sounds genuine , concerned 2. Cognitive skills - processes information with appropriate speed and precision 3. Verbal skills - expresses self adequately , ideas are readily un- derstood 4 ...
... skills 1. Voice quality- easy to listen to , sounds genuine , concerned 2. Cognitive skills - processes information with appropriate speed and precision 3. Verbal skills - expresses self adequately , ideas are readily un- derstood 4 ...
Page 181
... skills ) Counseling skills , specific ( see specific skills ) Crisis , definition of , 51 Crisis Call Interaction Form , 33 Crisis Hotlines board of directors selection of , 16 community resource networks and , 17 , 18 , 20 181 Index.
... skills ) Counseling skills , specific ( see specific skills ) Crisis , definition of , 51 Crisis Call Interaction Form , 33 Crisis Hotlines board of directors selection of , 16 community resource networks and , 17 , 18 , 20 181 Index.
Page 183
... skills , general , 52 , 53 , 73 , 126-127 ( see also Active listening ) Lister scales of empathy , warmth , and genu- ineness , 34 Los Angeles Suicide Prevention Center counselor performance rating procedures , 33 crisis hotline , 12 ...
... skills , general , 52 , 53 , 73 , 126-127 ( see also Active listening ) Lister scales of empathy , warmth , and genu- ineness , 34 Los Angeles Suicide Prevention Center counselor performance rating procedures , 33 crisis hotline , 12 ...
Contents
The Richmond Senior Hotline A Brief Overview | 3 |
Theoretical Underpinnings | 9 |
Practical Issues Involved in Establishing a Hotline | 15 |
Copyright | |
6 other sections not shown
Common terms and phrases
agency alcohol Alzheimer's Alzheimer's disease and/or ASSERTION assessment Auerbach Baltes behavior believe bereaved caller outcome client clinical Clinical Psychology cognitive confrontation coping crisis counseling CRISIS HOTLINES crisis intervention crisis theory dementias depression developed disease drug effective elderly individuals empathy evaluation example experience feelings function Gerontology going grief guidelines hotline call hotline counselor hotline service hotline volunteers hotline workers hunches impairment important involved issues Learned helplessness loss Masters and Johnson material mental health Minimal Encouragers non-verbal old age older adults older persons patients peer counselor percent population potential present problem problem-solving procedures professional psychological psychotherapy questions rates reactions referral relationship response riences roleplay s/he Senior Hotline session sexual activity situation skills social someone specific statements stress suggest suicide prevention Teitelman telephone crisis things tion trainers understanding unteer utilization viduals Virginia Commonwealth University widowed