Crisis Intervention with the Elderly: Theory, Practical Issues, and Training Procedures |
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Page 26
... less important than the others , as this type of intensive work is probably not expected by the elderly caller ( Losee , 1984 ) . However , a fairly sophisti- cated knowledge and utilization of many of the same techniques utilized by ...
... less important than the others , as this type of intensive work is probably not expected by the elderly caller ( Losee , 1984 ) . However , a fairly sophisti- cated knowledge and utilization of many of the same techniques utilized by ...
Page 62
... less serious ) presenting complaints , which may be used as " trial balloons " to gauge your response , see if you're really trustworthy , etc. Is your caller the person with the problem , or is it someone else ? If it is someone else ...
... less serious ) presenting complaints , which may be used as " trial balloons " to gauge your response , see if you're really trustworthy , etc. Is your caller the person with the problem , or is it someone else ? If it is someone else ...
Page 95
... less forcefully - or more or less gently . Generally , you should consider confrontation when ( Alpaugh & Haney , 1979 , p . 52 ) : 1. Your caller's statements are inconsistent or contradictory . 2. Your caller's verbal and nonverbal ...
... less forcefully - or more or less gently . Generally , you should consider confrontation when ( Alpaugh & Haney , 1979 , p . 52 ) : 1. Your caller's statements are inconsistent or contradictory . 2. Your caller's verbal and nonverbal ...
Contents
The Richmond Senior Hotline A Brief Overview | 3 |
Theoretical Underpinnings | 9 |
Practical Issues Involved in Establishing a Hotline | 15 |
Copyright | |
6 other sections not shown
Common terms and phrases
agency alcohol Alzheimer's Alzheimer's disease and/or ASSERTION assessment Auerbach Baltes behavior believe bereaved caller outcome client clinical Clinical Psychology cognitive confrontation coping crisis counseling CRISIS HOTLINES crisis intervention crisis theory dementias depression developed disease drug effective elderly individuals empathy evaluation example experience feelings function Gerontology going grief guidelines hotline call hotline counselor hotline service hotline volunteers hotline workers hunches impairment important involved issues Learned helplessness loss Masters and Johnson material mental health Minimal Encouragers non-verbal old age older adults older persons patients peer counselor percent population potential present problem problem-solving procedures professional psychological psychotherapy questions rates reactions referral relationship response riences roleplay s/he Senior Hotline session sexual activity situation skills social someone specific statements stress suggest suicide prevention Teitelman telephone crisis things tion trainers understanding unteer utilization viduals Virginia Commonwealth University widowed