Crisis Intervention with the Elderly: Theory, Practical Issues, and Training Procedures |
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Page 37
... approach towards assessing hotline effectiveness involves evaluating various aspects of individual caller contact . For example , it has been demonstrated that a caller's affective status during a phone call contact can be reliably ...
... approach towards assessing hotline effectiveness involves evaluating various aspects of individual caller contact . For example , it has been demonstrated that a caller's affective status during a phone call contact can be reliably ...
Page 51
... APPROACH EFORE DELINEATING the specific procedures to be utilized for training hotline volunteers , it would be wise to briefly consider ex- actly what that training is designed to accomplish . It is beyond the scope of this manual to ...
... APPROACH EFORE DELINEATING the specific procedures to be utilized for training hotline volunteers , it would be wise to briefly consider ex- actly what that training is designed to accomplish . It is beyond the scope of this manual to ...
Page 54
... approach to counselor skills training , in which the Rogerian core conditions are considered the essential ingredients of success , hotline training also began to emphasize the importance of em- pathy , warmth and genuineness ( Brockopp ...
... approach to counselor skills training , in which the Rogerian core conditions are considered the essential ingredients of success , hotline training also began to emphasize the importance of em- pathy , warmth and genuineness ( Brockopp ...
Contents
The Richmond Senior Hotline A Brief Overview | 3 |
Theoretical Underpinnings | 9 |
Practical Issues Involved in Establishing a Hotline | 15 |
Copyright | |
6 other sections not shown
Common terms and phrases
agency alcohol Alzheimer's Alzheimer's disease and/or ASSERTION assessment Auerbach Baltes behavior believe bereaved caller outcome client clinical Clinical Psychology cognitive confrontation coping crisis counseling CRISIS HOTLINES crisis intervention crisis theory dementias depression developed disease drug effective elderly individuals empathy evaluation example experience feelings function Gerontology going grief guidelines hotline call hotline counselor hotline service hotline volunteers hotline workers hunches impairment important involved issues Learned helplessness loss Masters and Johnson material mental health Minimal Encouragers non-verbal old age older adults older persons patients peer counselor percent population potential present problem problem-solving procedures professional psychological psychotherapy questions rates reactions referral relationship response riences roleplay s/he Senior Hotline session sexual activity situation skills social someone specific statements stress suggest suicide prevention Teitelman telephone crisis things tion trainers understanding unteer utilization viduals Virginia Commonwealth University widowed