Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead

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Grand Central Publishing, Nov 16, 2008 - Business & Economics - 355 pages
A hardcover bestseller now in paperback presents a management program that encourages employee leadership--which today's companies must have more of if they are to survive the coming decades.
 

Contents

ACKNOWLEDGMENTS
Can the Head Buffalo Become the Lead Goose?
Introduction
Leadership Is Learning
What Do Customers Really Buy?
Focus on Great Performance for Your Customers
Your Competitor Is Your Best Friend
Create ValueAdded Strategies
Introduction
The Two Levels of Ownership Avoiding Victimitis
You Cant Confer a Benefit on an Unwilling Recipient
STIMULATING SELFDIRECTED ACTIONS
Introduction
Leaders Proact Not React
Get Rid of Nonessentials Eliminate the Weeds
You Get What You Accept

NichemanshipDomination Own It or Forget
A Rose by Any Other Name Probably Wouldnt Sell
If You Dont Lose 20 Percent of Your Business on Price Your Prices Arent High Enough
Sharing the Sandbox
REMOVE THE OBSTACLES THAT PREVENT GREAT PERFORMANCE
Introduction
Systems and Structures Call the Tune
Measuring Performance for Fun and Profit
Making the Customer the Boss
The People Who Do It Must Know About
Beware the Siren Call
DEVELOPING OWNERSHIP
Master Polar Bear Club Management
Do What You Do BestGive Away the Rest to Someone Else
Get the Right Players in the Right Positions
LEARNING TO BE THE LEAD GOOSE
Introduction
Leading Is Learning
Great Teacher 1 Mistakes
Great Teacher 2 Fear
Great Teacher 3 Anger
Great Teacher 4 Stubbornness
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