Teams, Markets and Systems: Business Innovation and Information Technology
Despite the waves of re-engineering, there is still a gap between the opportunities offered by information technology and the progress of business transformation. New forms of information technology offer an increasing variety of network-based applications that range from groupware to electronic commerce, but its applications lack a sound understanding of the link between organizational processes, information and technology. This book provides a new set of concepts and methods to design new forms of business organizations around the latest network infrastructures. Professor Ciborra uses the principles of institutional economics to propose reforms of the relationships with suppliers, customers, strategic partners, and internal work organisation, based on a different mix of three basic organizational forms: teams, markets and hierarchies. Information technology can indeed be harnessed to shape businesses and markets so as to increase the transparency of markets, the agility of hierarchies, and the effectiveness and quality of the working life of teams.
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Cognitive models of man organisation and information
Transactioncost analysis of information systems
Analysing costs and benefits
Systems development a contractual view
Tactical information systems
action activities adverse selection agents airline alternative analysis applications automation bargaining behaviour bounded rationality bricolage bureaucracy centralised chapter Ciborra co-ordination cognitive cognitive frames communication competition complex computerisation contract create database decision decision-making economic effective efficiency electronic market environment evaluation example firms formative context functioning goal congruence groupware hierarchy identify impacts implementation individual information asymmetries information technology infrastructure innovation institutional economics institutions integration introduced knowledge learning mechanisms mediating technology methodologies Minitel models monitoring moral hazard needs operations opportunistic organisational forms performance perspective pilots planning primary dealers problems production public administration rationality relationship role routines scope social costs socio-technical specific standardised strategic information systems systems development task uncertainty team arrangements teams and markets technical techno theory tion transaction costs transaction-cost approach universal service users various videotex