Teams, Markets and Systems: Business Innovation and Information Technology

Front Cover
Cambridge University Press, Nov 28, 1996 - Business & Economics - 250 pages
Despite the waves of re-engineering, there is still a gap between the opportunities offered by information technology and the progress of business transformation. New forms of information technology offer an increasing variety of network-based applications that range from groupware to electronic commerce, but its applications lack a sound understanding of the link between organizational processes, information and technology. This book provides a new set of concepts and methods to design new forms of business organizations around the latest network infrastructures. Professor Ciborra uses the principles of institutional economics to propose reforms of the relationships with suppliers, customers, strategic partners, and internal work organisation, based on a different mix of three basic organizational forms: teams, markets and hierarchies. Information technology can indeed be harnessed to shape businesses and markets so as to increase the transparency of markets, the agility of hierarchies, and the effectiveness and quality of the working life of teams.
 

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Contents

Cognitive models of man organisation and information
19
Teams
34
Mediating technologies
61
Teamsupport systems
72
Marketsupport systems
87
Design
107
Transactioncost analysis of information systems
109
Analysing costs and benefits
134
Applications
185
Creating electronic markets the case of fixed income bonds
187
Groupware teams and markets in an airline
194
Networks and markets in public administration
205
Conclusion
227
References
230
Author index
243
Subject index
247

Systems development a contractual view
149
Tactical information systems
170

Common terms and phrases

Bibliographic information