A Handbook of Management Techniques

Front Cover
Kogan Page Publishers, 2001 - Business & Economics - 751 pages
The third edition of this handbook of management techniques contains the tried and tested techniques of management alongside all the techniques that have developed since the first and second editions. All areas are covered, including: corporate management; marketing management; operations management; financial management; human resource management; information management; management science; planning and resource allocation; and efficiency and effectiveness. Designed for easy reference, the text also features figures, diagrams and illustrations.

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Contents

Management Techniques
3
5
17
Organization Management
23
4
35
1
39
5555
65
2
96
1
111
93
465
96
479
98
487
100
497
102
505
Job and Role Analysis
511
106
521
PerformanceRelated Pay
535

3232
115
25
123
1
124
26
129
27
135
Using Operations to Gain a Competitive Advantage
147
31
155
Developing New Products
163
33
169
34
175
35
181
36
189
1
190
37
195
1
197
39
203
41
211
42
217
43
223
44
231
45
237
47
247
49
255
50
261
52
271
54
281
55
287
56
293
Facility Location
309
66
345
67
353
69
359
70
365
71
371
Part 5
376
73
381
77
404
79
413
60
414
81
421
83
431
85
437
87
443
89
449
90
455
Payment by Results
539
Systematic Training
543
Identifying Training Needs
547
Skills Analysis
549
Training Techniques
553
Group Dynamics
557
Management Development
561
Quality Circles
565
Team Briefing
567
Total Loss Control
569
Information Technology
573
An Overview
575
The Internet
587
The Convergence of IT and Telecommunications
591
Software Development
595
Applications
601
Buying IT Systems and Keeping Them Running
607
Management Science
619
Operational Research
621
Decision Theory
627
Modelling
637
Simulation
643
Linear Programming
649
Queuing Theory
653
Sensitivity Analysis
659
Cybernetics
661
Planning and Resource Allocation
665
Network Analysis
667
Line of Balance
677
Efficiency and Effectiveness
683
Balanced Scorecard
685
Benchmarking
689
Business Process Reengineering
691
Ratio Analysis
695
Profit Improvement
705
Cost Reduction
709
Productivity Planning
713
Method Study
717
Work Measurement
723
Value Analysis
729
Variety Reduction
731
Index
733
61
738
2223
748
Copyright

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About the author (2001)

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages. Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.

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