Naturalistic Decision MakingCaroline E. Zsambok, Gary A. Klein If you aren't using the term naturalistic decision making, or NDM, you soon will be. Even as a very young field, NDM has already had far-reaching applications in areas as diverse as management, aviation, health care, nuclear power, military command and control, corporate teamwork, and manufacturing. Put simply, NDM is the way people use their experience to make decisions in the context of a job or task. Of particular interest to NDM researchers are the effects of high-stake consequences, shifting goals, incomplete information, time pressure, uncertainty, and other conditions that are present in most of today's work places and that add to the complexity of decision making. Applications of NDM research findings target decision aids and training that help people in their decision-making processes. This book reports the findings of top NDM researchers, as well as many of their current applications. In addition, the book offers a historical perspective on the emergence of this new paradigm, describes recent theoretical and methodological advancements, and points to future developments. It was written for people interested in decision making research and applications relative to a diverse array of work settings and products such as human-computer interfaces, decision support systems, individual and team training, product designs, and organizational development and planning. |
Contents
Where Are We Now? | 3 |
Intuitive Deliberative and Calculative Models of Expert Performance | 17 |
Naturalistic Decision Making and Related Research Lines | 29 |
Copyright | |
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Ablex activities anesthesiologists applied approach automated aviation battle command behavior C. E. Zsambok Eds Calderwood Cannon-Bowers case-based reasoning chapter cognitive task analysis command and control complex components concepts conceptual graph context course of action crews critical cues decision aids decision errors decision makers decision processes decision strategies decision support system decision theory described Designer's Associate domain effective Endsley environment evaluation example expert decision expert systems expertise flight framework G. A. Klein goals Human Factors hypotheses identify important knowledge Lipshitz mental models metacognitive Models and methods naturalistic decision NDM research Norwood novices observed operators options Orasanu outcomes performance perspective pilots problem solving procedures psychology recognition-primed decision relevant requirements response RPD model Salas scenarios schema schemata Serfaty situation assessment situation awareness skills specific structure tactical theory tion types understanding usability testing