BooksSitemapBusiness & EconomicsCustomer Relations
1,001 Things They Won't Tell You by Jonathan Dahl, Smart Money - 2009 - 536 pages
10 Keys to Dynamic Customer Relations by Gregory H. Sorensen - 1988 - 78 pages
10 Steps to Successful Customer Service by Maxine Kamin - 2010 - 170 pages
101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas, Jill Applegate - 2009 - 367 pages
101 Ways to Build Customer Relationships by Peter Garber - 2007 - 166 pages
101 Ways to Improve Customer Service by Lorraine L. Ukens - 2007 - 300 pages
101 Ways to Improve Customer Service by Lorraine L. Ukens - 2007 - 300 pages
101 Ways to Really Satisfy Your Customers by Andrew Griffiths - 2003 - 218 pages
151 Quick Ideas to Get New Customers by C. S. P. Wilson, Wilson, CSP, Jerry R. - 2008 - 276 pages
151 Quick Ideas to Get New Customers by C. S. P. Wilson, Wilson, CSP, Jerry R. - 2008 - 240 pages
151 Quick Ideas to Get New Customers by C. S. P. Wilson, Wilson, CSP, Jerry R. - 2008 - 328 pages
151 Quick Ideas to Get New Customers by C. S. P. Wilson, Wilson, CSP, Jerry R. - 2008 - 232 pages
151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages
151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages
151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages
151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages
18 Rules of Community Engagement by Angela Connor - 2011 - 84 pages
20 Ways to Improve Customer Service by Lloyd C. Finch - 1994 - 107 pages
20 Workshops for Customer Service by Terry Gillen, Sarah Cook - 1990 - 368 pages
21st Century Business by Doris Humphrey - 2010 - 182 pages
301 Great Customer Service Ideas from America's Most Innovative Small Companies by Nancy Artz - 1997 - 351 pages
50 Activities for Achieving Excellent Customer Service by Darryl S. Doane, Rose D. Sloat - 2003 - 275 pages
50 Activities for Achieving Excellent Customer Service by Darryl S. Doane, Rose D. Sloat - 2003 - 275 pages
50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm - 2002 - 158 pages
50 powerful ideas you can use to keep your customers by Paul R. Timm - 1995 - 121 pages
50 powerful ideas you can use to keep your customers by Paul R. Timm - 1995 - 121 pages
50 simple things you can do to save your customers by Paul R. Timm - 1992 - 86 pages
50 ways to win new customers by Paul R. Timm - 1993 - 96 pages
89 Learning Points for Coaching Call Center CSR's by Peter Garber - 2006 - 120 pages
9 Brand Shaastras by Jagdeep Kapoor - 2010 - 108 pages
A call from the 21st century by Paul V. Anderson - 1997 - 225 pages
A Complaint Is a Gift by Janelle Barlow, Claus Møller - 2008 - 250 pages
A Complaint Is a Gift by Janelle Barlow, Claus Møller - 2008 - 250 pages
A Culture of Service by David E. Reed - 2007 - 109 pages
A guide to computer user support by Fred Beisse - 1999 - 360 pages
A guide to customer service skills for the help desk professional by Donna Knapp - 1999 - 288 pages
A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp - 2010 - 488 pages
A Journey Into the Heroic Environment by Rob Lebow - 2004 - 192 pages
A Journey Through Oz by Chris Jesse - 1998 - 171 pages
A Little Less Conversation by Tom Asacker - 2008 - 171 pages
A Lost Art by James E. Alston - 2012 - 131 pages
A Piece of the Pie by Joseph W. Carvin - 2005 - 179 pages
A Practical Guide to Crm by Janice Reynolds - 2002 - 285 pages
A Practical Guide to Crm by Janice Reynolds - 2002 - 285 pages
A Risk-Benefit Perspective on Early Customer Integration by Christoph Kausch - 2007 - 244 pages
A Salesman's Tricks of the Trade by Winston Nash - 2008 - 196 pages
A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages
A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages
A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages
Abrace A Sus Clientes by Jack Mitchell - 2008 - 283 pages
Abrace a Sus Clientes by Jack Mitchell - 2004 - 298 pages
Accelerating Customer Relationships by Ronald S. Swift - 2001 - 480 pages
Achieve Sales Excellence by Howard Stevens, Theodore Kinni - 2012 - 192 pages
Achieving Excellence Through Customer Service by John Tschohl - 1996 - 362 pages
Achieving excellence through customer service by John Tschohl, Steve Franzmeier - 1991 - 294 pages
Achieving It Service Quality by Chris Oleson, Mike Hagan, Christophe DeMoss - 2009 - 288 pages
Achieving service excellence by Myron D. Fottler, Robert Clayton Ford, Cherrill P. Heaton - 2002 - 422 pages
Acquiring, Processing, and Deploying by M. Larry Shillito - 2000 - 296 pages
Admit It! by Craig S. Galati - 2005 - 43 pages
Advocacy Required by Stephen M. Gower - 2000 - 168 pages
Aftermarketing by Terry G. Vavra - 1992 - 292 pages
Aftersales Management by David Brock - 2009 - 224 pages
Agile competitors and virtual organizations by Steven L. Goldman, Roger N. Nagel, Kenneth Preiss - 1995 - 414 pages
AMA handbook for customer satisfaction by Alan F. Dutka, American Marketing Association - 1994 - 231 pages
Analysis of Customer Satisfaction Data by Derek R. Allen, T. R. N. Rao - 2000 - 243 pages
Answering the Ultimate Question by Richard Owen, Laura L. Brooks, Laura L. Brooks, PhD - 2008 - 280 pages
Anticipate by Bill Thomas, Jeff Tobe - 2012 - 224 pages
Anticipate by Bill Thomas, Jeff Tobe - 2012 - 224 pages
Anyone Can Sell by Rob Yeung - 2001 - 92 pages
Anytime, Anywhere by Robert Spector - 2002 - 273 pages
Are They Being Served? - 1986 - 305 pages
Are You the Reason Why Customer Service Stinks? by Vickie B. - 2009 - 32 pages
Ask! by Barbara Rollin - 2001 - 224 pages
Assuring customer satisfaction by Rodney L. Cron - 1974 - 364 pages
At America's Service by Karl Albrecht - 1988 - 241 pages
At Your Service by Frank Eliason - 2012 - 216 pages
At your service by John W. Fischer, Culinary Institute of America - 2005 - 210 pages
At Your Service by Hal B. Becker - 1998 - 258 pages
Atención telefónica en inglés - 2007 - 68 pages
Attracting Perfect Customers by Stacey Hall, Jan S. Stringer - 2001 - 200 pages
Auditing Your Customer Service by John W. Leppard, Liz Molyneux - 1994 - 132 pages
Award-Winning Customer Service by Renée Evenson - 2007 - 232 pages
Bag the Elephant by Steve Kaplan - 2005 - 207 pages
Bangalore tiger by Steve Hamm - 2007 - 329 pages
Bangalore tiger by Steve Hamm - 2007 - 329 pages
Bare Knuckle Customer Service by Simon Hazeldine - 2008 - 176 pages
Batteries included! by Nigel Barlow - 2000 - 268 pages
Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site by Jon Smith - 2009 - 160 pages
Be our guest by Disney Institute - 2003 - 208 pages
Becoming a Category of One by Joe Calloway - 2003 - 223 pages
Becoming a Category of One by Joe Calloway - 2003 - 223 pages
Becoming a Category of One by Joe Calloway - 2003 - 223 pages
Becoming a Customer-Focused Organization by Craig Cochran - 2006 - 193 pages
Being the Shopper by Phil Lempert - 2002 - 245 pages
Best customers by Cheryl Russell, Susan Mitchell - 1999 - 727 pages
Best Practices by Arthur Andersen, Robert Hiebeler, Thomas B. Kelly - 2001 - 240 pages
Best Practices in Customer Service by RON AUTOR ZEMKE - 1999 - 414 pages
Beyond Customer Service, Revised by Richard F. Gerson - 1998 - 108 pages
Beyond Six Sigma by Gary Plaster, Jerry D. Alderman - 2006 - 320 pages
Beyond the Billboards by Michael J. Crain - 2007 - 108 pages
Beyond the Billboards by Michael J. Crain - 2007 - 108 pages
Beyond the Familiar by Patrick Barwise, Sean Meehan - 2011 - 184 pages
Beyond the Familiar by Patrick Barwise, Sean Meehan - 2011 - 208 pages
Beyond the Familiar, Desktop Edition (XML) by Patrick Barwise, Sean Meehan - 2011 - 184 pages
Big Contacts by Bob Walton - 2011 - 156 pages
Bodies at Work by Carol Wolkowitz - 2006 - 213 pages
Bodies at work by Carol Wolkowitz - 2006 - 213 pages
Boomerang! by Nick Drake-Knight - 2007 - 260 pages
Bottom-Line Call Center Management by David Lawrence Butler - 2004 - 179 pages
Bottom-Line Call Center Management by David Lawrence Butler - 2004 - 179 pages
Brand Real by Laurence VINCENT - 2012 - 272 pages
Brand Real by Laurence VINCENT - 2012 - 272 pages
Branded Customer Service by Janelle Barlow, Paul Stewart - 2006 - 264 pages
Branded Customer Service by Janelle Barlow, Paul Stewart - 2006 - 264 pages
Branded Customer Service by Janelle Barlow, Paul Stewart - 2004 - 259 pages
Bread and Butter by Tom McMakin - 2011 - 224 pages
Breakthrough customer service by Stanley A. Brown - 1997 - 434 pages
Bridges to the Customer's Heart by Paul Uduk - 2011 - 252 pages
Bringing home the business by Kim T. Gordon - 2000 - 259 pages
Bringing innovation to market by Jagdish N. Sheth, Sundaresan Ram - 1987 - 247 pages
Broken Windows, Broken Business by Michael Levine - 2007
Building Buzz by Marisa D'Vari, Susan RoAne - 2004 - 253 pages
Building Customer Loyalty by JoAnna Brandi - 2001 - 49 pages
Building Customer Loyalty by JoAnna Brandi - 2001 - 49 pages
Building Customer Relationships Through Public Relations by Aspatore Books - 2007 - 126 pages
Building CustomerBrand Relationships by Don E. Schultz, Beth E. Barnes, Heidi F. Schultz - 2009 - 355 pages
Building QoS into distributed systems by Andrew Campbell, Klara Nahrstedt, International Federation for Information Processing - 1997 - 406 pages
Building Quality Service by Lynn Van Der Wagen - 1994 - 208 pages
Building Routes to Customers by Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer - 2009 - 196 pages
Building the Value Machine by Peter Cheverton - 2009 - 240 pages
Building to Customer Demand by Thomas F. Wallace, Robert A. Stahl - 2005 - 188 pages
Built for use by Karen Donoghue - 2002 - 262 pages
Business 2000 by Career Solutions Training Group - 2001 - 163 pages
Business Performance Through Lean Six Sigma by James T. Schutta - 2006 - 307 pages
Business Process Mapping Workbook by J. Mike Jacka, Paulette J. Keller - 2009 - 253 pages
Business Solutions on Demand by Mark Vincent Cerasale, Merlin Stone - 2004 - 278 pages
Buzz, The by David Freemantle - 2004 - 126 pages
Call Center 100 Success Secrets by Gerard Blokdijk - 2007 - 172 pages
Call Center Für Dummies by Réal Bergevin - 2007 - 390 pages
Call Center Handbook by Duane E. Sharp - 2003 - 303 pages
CALL CENTER MANAGEMENT IN DER PRAXIS by Stefan Helber, Raik Stolletz - 2003 - 218 pages
Call Center Operations by Becki Hack, Peggy Newton, Trip Wyckoff - 2000 - 63 pages
Call Center Performance Enhancment Using Simulation and Modeling by Jon Anton, Vivek Bapat, Bill Hall - 1999 - 134 pages
Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages
Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages
Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages
Call Centre Customer Care Pocketbook by Mike Applegarth, Keith Posner - 2005 - 112 pages
CallCenter Management by Jon Anton, Jodie Monger, Debra Sue Perkins - 1997 - 101 pages
Calming Upset Customer by Rebecca L. Morgan - 2002 - 96 pages
Can I Have 5 Minutes of Your Time? by Hal Becker - 2008 - 224 pages
Caring for the Customer SS3 by NEBS Management, NEBSM - 2012 - 96 pages
Celebrate Customer Service by Rick Crandall - 1999 - 185 pages
Chatter Marketing by Neil M. Rosen - 2011
Chief Customer Officer by Jeanne Bliss - 2011 - 320 pages
Chief Customer Officer by Jeanne Bliss - 2011 - 320 pages
Chief Customer Officer by Jeanne Bliss - 2006 - 256 pages
Chief Customer Officer by Jeanne Bliss - 2006 - 256 pages
Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch - 2007 - 256 pages
Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch - 2007 - 256 pages
CIM Coursebook 01/02 Marketing Customer Interface by Rosemary Phipps, Craig Simmons - 2001 - 400 pages
Cinque modi efficaci per crescere. Dalla customer care al customer service by Donatella Rampado - 2011
Client Relationship Management by David A. Po-Chedley - 2001 - 185 pages
Client satisfaction pays by Carin A. Smith - 1998 - 222 pages
Client-centered service by David W. Cottle - 1990 - 290 pages
Clientes Contentos de Verdad by Joan Elías - 2000 - 154 pages
Clients for life by Jagdish N. Sheth, Andrew Carl Sobel - 2000 - 272 pages
Clients Forever by Doug Carter, Jennifer Green - 2003 - 250 pages
Close to the customer by James H. Donnelly - 1992 - 214 pages
Coaching Knock Your Socks Off Service by RON AUTOR ZEMKE, Kristin Anderson - 1997 - 148 pages
Combining Service and Learning by Jane C. Kendall - 1990 - 81 pages
Command Performance by John E. Martin - 1994 - 260 pages
Common sense government by Albert Gore - 1995 - 160 pages
Common sense government by Albert Gore - 1995 - 160 pages
Competing in a Service Economy by Michael D. Johnson, Anders Gustafsson - 2003 - 208 pages
Complaint Is a Gift by Janelle Barlow, Claus MÖller - 1996 - 222 pages
Comportamento e soddisfazione del turista. I risultati di una ricerca in Campania - 2010
Connecting with clients by Laurel Lagoni, Dana Durrance, American Animal Hospital Association - 1998 - 72 pages
Connecting With Your Customers - 2007 - 178 pages
Consumer Choice by Robert F. Rich, Christopher T. Erb - 2005 - 236 pages
Consumer health by Harold J. Cornacchia - 1976 - 310 pages
Consumer health by Harold J. Cornacchia - 1976 - 310 pages
Consumer Insights 2.0 by Dona Vitale - 2006 - 168 pages
Consumer Services and Economic Development by Colin C. Williams - 1997 - 293 pages
Consumer Services and Economic Development by Colin C. Williams - 1997 - 293 pages
Consumer trust in electronic commerce by Ronald de Bruin - 2002 - 357 pages
Contact, Care, Communicate by Stephanie Dollschnieder, calibre (0.7.50) [http://calibre-ebook.com] - 2010
Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages
Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages
Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages
Conversations on Customer Service And Sales by Compliation - 2005 - 216 pages
Converting Customer Value - 2005 - 388 pages
Crafting Customer Value by Peter Duchessi - 2004 - 193 pages
Crafting Customer Value by Peter Duchessi - 2002 - 193 pages
Creating a Customer Focus Cmiolp by Kate Williams - 2004 - 96 pages
Creating a customer focused company by Ian Linton - 1994 - 220 pages
Creating a Customer-Centered Culture by Robin L. Lawton - 1993 - 177 pages
Creating a Customer-Centered Culture by Robin L. Lawton - 1993 - 177 pages
Creating a Customer-Focused Help Desk by Andrew Hiles, Yvonne Gunn - 2000 - 292 pages
Creating a million dollar image for your business by Bobbie Gee - 1995 - 160 pages
Creating and Sustaining a Superior Customer Service Organization by Jim Poisant - 2002 - 163 pages
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