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| 101 Ways to Improve Customer Service by Lorraine L. Ukens - 2007 - 300 pages |
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| 151 Quick Ideas to Get New Customers by C. S. P. Wilson, Wilson, CSP, Jerry R. - 2008 - 276 pages |
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| 151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages |
| 151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages |
| 151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages |
| 151 Quick Ideas to Get New Customers by Jerry R. Wilson - 2005 - 190 pages |
| 18 Rules of Community Engagement by Angela Connor - 2011 - 84 pages |
| 20 Ways to Improve Customer Service by Lloyd C. Finch - 1994 - 107 pages |
| 20 Workshops for Customer Service by Terry Gillen, Sarah Cook - 1990 - 368 pages |
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| 50 Activities for Achieving Excellent Customer Service by Darryl S. Doane, Rose D. Sloat - 2003 - 275 pages |
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| 50 powerful ideas you can use to keep your customers by Paul R. Timm - 1995 - 121 pages |
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| A call from the 21st century by Paul V. Anderson - 1997 - 225 pages |
| A Complaint Is a Gift by Janelle Barlow, Claus Møller - 2008 - 250 pages |
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| A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp - 2010 - 488 pages |
| A Journey Into the Heroic Environment by Rob Lebow - 2004 - 192 pages |
| A Journey Through Oz by Chris Jesse - 1998 - 171 pages |
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| A Piece of the Pie by Joseph W. Carvin - 2005 - 179 pages |
| A Practical Guide to Crm by Janice Reynolds - 2002 - 285 pages |
| A Practical Guide to Crm by Janice Reynolds - 2002 - 285 pages |
| A Risk-Benefit Perspective on Early Customer Integration by Christoph Kausch - 2007 - 244 pages |
| A Salesman's Tricks of the Trade by Winston Nash - 2008 - 196 pages |
| A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages |
| A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages |
| A Simple Guide To Keep The Customer Happy And Healthy by Samuel Rose - 2002 - 108 pages |
| Abrace A Sus Clientes by Jack Mitchell - 2008 - 283 pages |
| Abrace a Sus Clientes by Jack Mitchell - 2004 - 298 pages |
| Accelerating Customer Relationships by Ronald S. Swift - 2001 - 480 pages |
| Achieve Sales Excellence by Howard Stevens, Theodore Kinni - 2012 - 192 pages |
| Achieving Excellence Through Customer Service by John Tschohl - 1996 - 362 pages |
| Achieving excellence through customer service by John Tschohl, Steve Franzmeier - 1991 - 294 pages |
| Achieving It Service Quality by Chris Oleson, Mike Hagan, Christophe DeMoss - 2009 - 288 pages |
| Achieving service excellence by Myron D. Fottler, Robert Clayton Ford, Cherrill P. Heaton - 2002 - 422 pages |
| Acquiring, Processing, and Deploying by M. Larry Shillito - 2000 - 296 pages |
| Admit It! by Craig S. Galati - 2005 - 43 pages |
| Advocacy Required by Stephen M. Gower - 2000 - 168 pages |
| Aftermarketing by Terry G. Vavra - 1992 - 292 pages |
| Aftersales Management by David Brock - 2009 - 224 pages |
| Agile competitors and virtual organizations by Steven L. Goldman, Roger N. Nagel, Kenneth Preiss - 1995 - 414 pages |
| AMA handbook for customer satisfaction by Alan F. Dutka, American Marketing Association - 1994 - 231 pages |
| Analysis of Customer Satisfaction Data by Derek R. Allen, T. R. N. Rao - 2000 - 243 pages |
| Answering the Ultimate Question by Richard Owen, Laura L. Brooks, Laura L. Brooks, PhD - 2008 - 280 pages |
| Anticipate by Bill Thomas, Jeff Tobe - 2012 - 224 pages |
| Anticipate by Bill Thomas, Jeff Tobe - 2012 - 224 pages |
| Anyone Can Sell by Rob Yeung - 2001 - 92 pages |
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| Are They Being Served? - 1986 - 305 pages |
| Are You the Reason Why Customer Service Stinks? by Vickie B. - 2009 - 32 pages |
| Ask! by Barbara Rollin - 2001 - 224 pages |
| Assuring customer satisfaction by Rodney L. Cron - 1974 - 364 pages |
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| Bangalore tiger by Steve Hamm - 2007 - 329 pages |
| Bangalore tiger by Steve Hamm - 2007 - 329 pages |
| Bare Knuckle Customer Service by Simon Hazeldine - 2008 - 176 pages |
| Batteries included! by Nigel Barlow - 2000 - 268 pages |
| Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site by Jon Smith - 2009 - 160 pages |
| Be our guest by Disney Institute - 2003 - 208 pages |
| Becoming a Category of One by Joe Calloway - 2003 - 223 pages |
| Becoming a Category of One by Joe Calloway - 2003 - 223 pages |
| Becoming a Category of One by Joe Calloway - 2003 - 223 pages |
| Becoming a Customer-Focused Organization by Craig Cochran - 2006 - 193 pages |
| Being the Shopper by Phil Lempert - 2002 - 245 pages |
| Best customers by Cheryl Russell, Susan Mitchell - 1999 - 727 pages |
| Best Practices by Arthur Andersen, Robert Hiebeler, Thomas B. Kelly - 2001 - 240 pages |
| Best Practices in Customer Service by RON AUTOR ZEMKE - 1999 - 414 pages |
| Beyond Customer Service, Revised by Richard F. Gerson - 1998 - 108 pages |
| Beyond Six Sigma by Gary Plaster, Jerry D. Alderman - 2006 - 320 pages |
| Beyond the Billboards by Michael J. Crain - 2007 - 108 pages |
| Beyond the Billboards by Michael J. Crain - 2007 - 108 pages |
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| Boomerang! by Nick Drake-Knight - 2007 - 260 pages |
| Bottom-Line Call Center Management by David Lawrence Butler - 2004 - 179 pages |
| Bottom-Line Call Center Management by David Lawrence Butler - 2004 - 179 pages |
| Brand Real by Laurence VINCENT - 2012 - 272 pages |
| Brand Real by Laurence VINCENT - 2012 - 272 pages |
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| Branded Customer Service by Janelle Barlow, Paul Stewart - 2006 - 264 pages |
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| Breakthrough customer service by Stanley A. Brown - 1997 - 434 pages |
| Bridges to the Customer's Heart by Paul Uduk - 2011 - 252 pages |
| Bringing home the business by Kim T. Gordon - 2000 - 259 pages |
| Bringing innovation to market by Jagdish N. Sheth, Sundaresan Ram - 1987 - 247 pages |
| Broken Windows, Broken Business by Michael Levine - 2007 |
| Building Buzz by Marisa D'Vari, Susan RoAne - 2004 - 253 pages |
| Building Customer Loyalty by JoAnna Brandi - 2001 - 49 pages |
| Building Customer Loyalty by JoAnna Brandi - 2001 - 49 pages |
| Building Customer Relationships Through Public Relations by Aspatore Books - 2007 - 126 pages |
| Building CustomerBrand Relationships by Don E. Schultz, Beth E. Barnes, Heidi F. Schultz - 2009 - 355 pages |
| Building QoS into distributed systems by Andrew Campbell, Klara Nahrstedt, International Federation for Information Processing - 1997 - 406 pages |
| Building Quality Service by Lynn Van Der Wagen - 1994 - 208 pages |
| Building Routes to Customers by Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer - 2009 - 196 pages |
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| Built for use by Karen Donoghue - 2002 - 262 pages |
| Business 2000 by Career Solutions Training Group - 2001 - 163 pages |
| Business Performance Through Lean Six Sigma by James T. Schutta - 2006 - 307 pages |
| Business Process Mapping Workbook by J. Mike Jacka, Paulette J. Keller - 2009 - 253 pages |
| Business Solutions on Demand by Mark Vincent Cerasale, Merlin Stone - 2004 - 278 pages |
| Buzz, The by David Freemantle - 2004 - 126 pages |
| Call Center 100 Success Secrets by Gerard Blokdijk - 2007 - 172 pages |
| Call Center Für Dummies by Réal Bergevin - 2007 - 390 pages |
| Call Center Handbook by Duane E. Sharp - 2003 - 303 pages |
| CALL CENTER MANAGEMENT IN DER PRAXIS by Stefan Helber, Raik Stolletz - 2003 - 218 pages |
| Call Center Operations by Becki Hack, Peggy Newton, Trip Wyckoff - 2000 - 63 pages |
| Call Center Performance Enhancment Using Simulation and Modeling by Jon Anton, Vivek Bapat, Bill Hall - 1999 - 134 pages |
| Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages |
| Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages |
| Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson - 2010 - 408 pages |
| Call Centre Customer Care Pocketbook by Mike Applegarth, Keith Posner - 2005 - 112 pages |
| CallCenter Management by Jon Anton, Jodie Monger, Debra Sue Perkins - 1997 - 101 pages |
| Calming Upset Customer by Rebecca L. Morgan - 2002 - 96 pages |
| Can I Have 5 Minutes of Your Time? by Hal Becker - 2008 - 224 pages |
| Caring for the Customer SS3 by NEBS Management, NEBSM - 2012 - 96 pages |
| Celebrate Customer Service by Rick Crandall - 1999 - 185 pages |
| Chatter Marketing by Neil M. Rosen - 2011 |
| Chief Customer Officer by Jeanne Bliss - 2011 - 320 pages |
| Chief Customer Officer by Jeanne Bliss - 2011 - 320 pages |
| Chief Customer Officer by Jeanne Bliss - 2006 - 256 pages |
| Chief Customer Officer by Jeanne Bliss - 2006 - 256 pages |
| Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch - 2007 - 256 pages |
| Chocolates on the Pillow Aren't Enough by Jonathan M. Tisch - 2007 - 256 pages |
| CIM Coursebook 01/02 Marketing Customer Interface by Rosemary Phipps, Craig Simmons - 2001 - 400 pages |
| Cinque modi efficaci per crescere. Dalla customer care al customer service by Donatella Rampado - 2011 |
| Client Relationship Management by David A. Po-Chedley - 2001 - 185 pages |
| Client satisfaction pays by Carin A. Smith - 1998 - 222 pages |
| Client-centered service by David W. Cottle - 1990 - 290 pages |
| Clientes Contentos de Verdad by Joan Elías - 2000 - 154 pages |
| Clients for life by Jagdish N. Sheth, Andrew Carl Sobel - 2000 - 272 pages |
| Clients Forever by Doug Carter, Jennifer Green - 2003 - 250 pages |
| Close to the customer by James H. Donnelly - 1992 - 214 pages |
| Coaching Knock Your Socks Off Service by RON AUTOR ZEMKE, Kristin Anderson - 1997 - 148 pages |
| Combining Service and Learning by Jane C. Kendall - 1990 - 81 pages |
| Command Performance by John E. Martin - 1994 - 260 pages |
| Common sense government by Albert Gore - 1995 - 160 pages |
| Common sense government by Albert Gore - 1995 - 160 pages |
| Competing in a Service Economy by Michael D. Johnson, Anders Gustafsson - 2003 - 208 pages |
| Complaint Is a Gift by Janelle Barlow, Claus MÖller - 1996 - 222 pages |
| Comportamento e soddisfazione del turista. I risultati di una ricerca in Campania - 2010 |
| Connecting with clients by Laurel Lagoni, Dana Durrance, American Animal Hospital Association - 1998 - 72 pages |
| Connecting With Your Customers - 2007 - 178 pages |
| Consumer Choice by Robert F. Rich, Christopher T. Erb - 2005 - 236 pages |
| Consumer health by Harold J. Cornacchia - 1976 - 310 pages |
| Consumer health by Harold J. Cornacchia - 1976 - 310 pages |
| Consumer Insights 2.0 by Dona Vitale - 2006 - 168 pages |
| Consumer Services and Economic Development by Colin C. Williams - 1997 - 293 pages |
| Consumer Services and Economic Development by Colin C. Williams - 1997 - 293 pages |
| Consumer trust in electronic commerce by Ronald de Bruin - 2002 - 357 pages |
| Contact, Care, Communicate by Stephanie Dollschnieder, calibre (0.7.50) [http://calibre-ebook.com] - 2010 |
| Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages |
| Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages |
| Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages |
| Conversations on Customer Service And Sales by Compliation - 2005 - 216 pages |
| Converting Customer Value - 2005 - 388 pages |
| Crafting Customer Value by Peter Duchessi - 2004 - 193 pages |
| Crafting Customer Value by Peter Duchessi - 2002 - 193 pages |
| Creating a Customer Focus Cmiolp by Kate Williams - 2004 - 96 pages |
| Creating a customer focused company by Ian Linton - 1994 - 220 pages |
| Creating a Customer-Centered Culture by Robin L. Lawton - 1993 - 177 pages |
| Creating a Customer-Centered Culture by Robin L. Lawton - 1993 - 177 pages |
| Creating a Customer-Focused Help Desk by Andrew Hiles, Yvonne Gunn - 2000 - 292 pages |
| Creating a million dollar image for your business by Bobbie Gee - 1995 - 160 pages |
| Creating and Sustaining a Superior Customer Service Organization by Jim Poisant - 2002 - 163 pages |